Redtail experienced a minor incident on September 24, 2024 affecting Redtail Email, lasting 6h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 24, 2024, 04:31 PM UTC
Our engineers are currently investigating an issue with delayed inbound email. We are working to identify the issue and to swiftly restore delivery times. Thank you in advance for your patience as we work to resolve this.
- monitoring Sep 24, 2024, 08:52 PM UTC
Our Engineers have taken steps to mitigate the delays that were impacting inbound mail delivery. We are actively monitoring performance to ensure processing times have returned to normal. We apologize for any negative impact this may have created on your day-to-day operations.
- resolved Sep 24, 2024, 11:24 PM UTC
This issue is considered resolved. Thank you for your patience and understanding as we work though some of the issues with our service infrastructure improvements.