Redtail incident

Multi-Factor Authentication Texting Delays: Use Email for Faster Access

Notice Resolved View vendor source →

Redtail experienced a notice incident on October 24, 2024 affecting Redtail CRM, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Oct 24, 2024, 05:50 PM UTC
Resolved
Oct 25, 2024, 08:38 PM UTC
Duration
1d 2h
Detected by Pingoru
Oct 24, 2024, 05:50 PM UTC

Affected components

Redtail CRM

Update timeline

  1. investigating Oct 24, 2024, 05:50 PM UTC

    The third-party texting service used by both Orion and Redtail for multi-factor authentication is currently experiencing delays. For quicker access, please select the "Email" option to receive your multi-factor authentication code. Thank you for your understanding.

  2. resolved Oct 25, 2024, 08:38 PM UTC

    This incident has been resolved.