Redtail experienced a minor incident on November 1, 2024 affecting Redtail Email, lasting 2d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 01, 2024, 05:04 PM UTC
Redtail Email and Webmail are currently unavailable due to technical difficulties. Our team is actively working to resolve the issue and expects to have service restored shortly. We apologize for the inconvenience and appreciate your patience.
- identified Nov 01, 2024, 06:18 PM UTC
Access to Redtail Webmail has been restored. However, users may experience some slowness when connecting. Our team is actively investigating and working to fully restore normal service. Thank you for your patience.
- monitoring Nov 01, 2024, 06:48 PM UTC
Access to Redtail Webmail has been restored. We are actively monitoring to ensure the service continues to operate normally.
- investigating Nov 01, 2024, 07:56 PM UTC
Access to Redtail Webmail has been restored. However, we are currently investigating an issue affecting the ability to send and receive emails. Our team is working to resolve this and will continue to monitor the service closely.
- monitoring Nov 01, 2024, 08:08 PM UTC
Access to Redtail Webmail has been restored, but users may experience delays in mail delivery. Our team is actively investigating and working to resolve this issue, while continuing to monitor the service closely.
- resolved Nov 04, 2024, 03:34 PM UTC
This incident has been resolved.