Redtail experienced a minor incident on November 21, 2024 affecting Redtail Email, lasting 13d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 21, 2024, 03:00 PM UTC
Users may experience slow performance when logging into and navigating Redtail Webmail. Our team is actively working to address the issue.
- investigating Nov 21, 2024, 04:26 PM UTC
Users may experience slow performance when logging into and navigating Redtail Webmail as well as using Outlook Zimbra Connector. Our team is actively working to address the issue.
- investigating Nov 21, 2024, 06:30 PM UTC
Redtail Email services are currently unavailable due to technical maintenance. Our team is actively working to restore service as quickly as possible. We apologize for the inconvenience and appreciate your patience.
- monitoring Nov 21, 2024, 08:01 PM UTC
Redtail Email services have been restored. If you are still experiencing issues accessing webmail, please clear your cache and cookies and try again. We apologize for the inconvenience and will continue monitoring the situation.
- investigating Nov 21, 2024, 09:33 PM UTC
Redtail Email users may still be experiencing intermittent connectivity issues. Our team continues to work on full restoration of email services, and we apologize for the inconvenience.
- investigating Nov 22, 2024, 03:41 PM UTC
Our engineers are actively working with our vendor to address ongoing issues with the Outlook Zimbra Connector and Redtail Webmail. While efforts to stabilize these services continue, some users may experience intermittent connectivity disruptions. We appreciate your patience as we work to resolve this issue.
- monitoring Nov 22, 2024, 06:30 PM UTC
Our engineers have stabilized Outlook Zimbra Connector and Redtail Webmail services. Users should now be able to access email with no slowness in logging in or navigation. We will continue to monitor the situation.
- investigating Nov 25, 2024, 03:08 PM UTC
Redtail Webmail users may be experiencing slowness with navigation. Our team continues to work on full restoration of webmail services, and we apologize for any inconvenience this may cause.
- monitoring Nov 26, 2024, 09:47 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 29, 2024, 04:17 PM UTC
Our team has upgraded the infrastructure, and Redtail Webmail customers should notice improvements this week. We anticipate further improvement in the coming week as we continue to scale the infrastructure and optimize workload balancing.
- resolved Dec 04, 2024, 07:50 PM UTC
We have completed the infrastructure upgrades, and our observations indicate significantly improved response times. The incident is now resolved. We will continue to monitor the environment to ensure ongoing performance.