Redtail incident

Delay in Email Archive Display in Redtail CRM

Notice Resolved View vendor source →

Redtail experienced a notice incident on April 4, 2025 affecting Redtail Email, lasting 3d 20h. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2025, 04:25 PM UTC
Resolved
Apr 08, 2025, 01:20 PM UTC
Duration
3d 20h
Detected by Pingoru
Apr 04, 2025, 04:25 PM UTC

Affected components

Redtail Email

Update timeline

  1. investigating Apr 04, 2025, 04:25 PM UTC

    Certain Broker Dealer-affiliated email archive subscriptions are delayed in displaying in Redtail CRM, dating back to March 31, 2025. This data is being processed throughout the weekend and should be available early next week. Thank you for your patience as we work to resolve this.

  2. resolved Apr 08, 2025, 01:20 PM UTC

    This incident has been resolved.