VoIP Positioning Center (VPC) Incident Notice (TT978998)

Update timeline

1. investigating Apr 28, 2026, 11:07 PM UTC

   This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls being delivered to the PSAP?s 10 digit 24 by 7 emergency line on VoIP service, this is a Regional outage. This outage is believed to have begun at 2026-04-28 14:05 CST with an expected time to resolution of Unknown. The cause of the outage is: Currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: FCCID 1600, Ocala Police Department, Marion County, FL; FCCID 1579, Marion County Public Safety Communications, Marion County, FL. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT978998 or your service provider.

2. resolved Apr 29, 2026, 04:51 AM UTC

   This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing During this outage, calls were being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Regional outage. This outage is believed to have begun at 2026-04-28 14:05 CST with an expected time to resolution of 2026-04-28 18:11 CST. The cause of the outage is: Was a fiber cut within a downstream carrier's network. The issue is affecting 9 1 1 call delivery to the following PSAPs: FCCID 1600, Ocala Police Department, Marion County, FL; FCCID 1579, Marion County Public Safety Communications, Marion County, FL. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT978998 or your service provider.