RedSky incident
VoIP Positioning Center (VPC) Incident Notice (TT 902319)
RedSky experienced a notice incident on January 7, 2026 affecting Call Routing, lasting 4h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 07, 2026, 03:32 PM UTC
This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing calls being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-01-06 18:00 CST with an expected time to resolution of currently unknown. The cause of the outage is a Fiber Cut. The issue is affecting 911 call delivery to the following PSAPs: FCCID 6907, Smith County Sheriffs Office, TX. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 902319 or your service provider.
- resolved Jan 07, 2026, 08:02 PM UTC
This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing calls being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-01-06 18:00 CST with an expected time to resolution of 2026-01-07 06:54 CST. The cause of the outage is a Fiber Cut. The fiber cut has been repaired. The issue was affecting 911 call delivery to the following PSAPs: FCCID 6907, Smith County Sheriffs Office, TX. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 902319 or your service provider.