RedSky incident

VoIP Positioning Center (VPC) Incident Notice (TT 909464)

Notice Resolved View vendor source →

RedSky experienced a notice incident on January 17, 2026 affecting Call Routing, lasting 21h 49m. The incident has been resolved; the full update timeline is below.

Started
Jan 17, 2026, 06:54 PM UTC
Resolved
Jan 18, 2026, 04:43 PM UTC
Duration
21h 49m
Detected by Pingoru
Jan 17, 2026, 06:54 PM UTC

Affected components

Call Routing

Update timeline

  1. investigating Jan 17, 2026, 06:54 PM UTC

    This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Regional outage. This outage is believed to have begun at 2026-01-17 07:18 CST with an expected time to resolution of Unknown. The cause of the outage is currently unknown. The issue is affecting 9 1 1 call delivery to the following PSAPs: FCCID [571], Butte County Sheriff Oroville, Butte, CA; FCCID [745], Gridley Police Department, Butte, CA; FCCID [610], Chico Police Department, Butte, CA; FCCID [677], Csu Chico Police Department, Butte, CA; FCCID [860], Oroville Police Department, Butte, CA; FCCID [867], Paradise Police Department, Butte, CA. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 909464 or your service provider.

  2. resolved Jan 18, 2026, 04:43 PM UTC

    This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing on VoIP service, this is a Regional outage. This outage is believed to have begun at 2026-01-17 07:18 CST with an expected time to resolution of 2026-01-18 08:10 CST. The cause of the outage is a fiber cut near the midpoint of a railway bridge and a bad card causing instability on the secondary path. The issue affected 9 1 1 call delivery to the following PSAPs: FCCID [571], Butte County Sheriff Oroville, Butte, CA; FCCID [745], Gridley Police Department, Butte, CA; FCCID [610], Chico Police Department, Butte, CA; FCCID [677], Csu Chico Police Department, Butte, CA; FCCID [860], Oroville Police Department, Butte, CA; FCCID [867], Paradise Police Department, Butte, CA. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 909464 or your service provider.