VoIP Positioning Center (VPC) Incident Notice (TT 930222)

Update timeline

1. investigating Feb 18, 2026, 04:37 PM UTC

   This is a Initial notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls being delivered to the PSAP's 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-02-13 19:15 CST with an expected time to resolution of Currently unknown. The cause of the outage is: LSA Neptune Down. The issue is affecting 9 1 1 call delivery to the following PSAPs: FCCID 801, Los Banos Police Department, Merced County, CA. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 930222 or your service provider.

2. resolved Feb 19, 2026, 11:16 PM UTC

   This is a Final notification. RedSky Technologies is informing you of a potential impact to 911 services in network or systems. You may be experiencing Calls were being delivered to the PSAP?s 10 digit 24 by 7 emergency line on VoIP service, this is a Single PSAP outage. This outage is believed to have begun at 2026-02-13 19:15 CST with an expected time to resolution of is now resolved. The cause of the outage is: LSA Neptune Down. Calls are now routing as expected to: FCCID 801, Los Banos Police Department, Merced County, CA. If you have any questions regarding this notification please reach out to RedSky Technologies support regarding TT 930222 or your service provider.