Redox experienced a notice incident on May 28, 2025 affecting Dashboard Tools, lasting 2h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 28, 2025, 05:32 PM UTC
A secondary system we use for our Customer Configured Alerts is currently experiencing an outage. This may result in missed alerts or some extra alerts. Being sent out. This only affects the Customer Configured Alerts not all our other alerting systems. We are monitoring the impact of this secondary system outage.
- monitoring May 28, 2025, 06:26 PM UTC
The secondary system's incident is resolved. All Customer Configured Alerts are back up and running. We are investigating possible impact for what alerts may not have been correctly emailed during the outage. You can look at the Monitoring page on your dashboard to see an accurate current status of all customer configured alerts.
- resolved May 28, 2025, 07:51 PM UTC
Alerting continues to function as expected. We are reaching out to customers who may have missed emails who are still in an alerted state individually.