Redox incident

Partial Log Delay

Minor Resolved View vendor source →
Started
Mar 16, 2026, 02:51 PM UTC
Resolved
Mar 16, 2026, 03:37 PM UTC
Duration
46m
Detected by Pingoru
Mar 16, 2026, 02:51 PM UTC

Affected components

Traffic Processing

Update timeline

  1. investigating Mar 16, 2026, 02:51 PM UTC

    Redox is currently experiencing a delay in some logs. About an eighth of logs are delayed by under and hour. What this means: you may experience a delay before receiving traffic from Redox. However, please be aware that the actual processing of logs is unaffected; message flow is still occurring, albeit at a slower pace. We are actively looking into this issue and will have a fix available as soon as possible. If you are concerned that your logs have been impacted or have any additional questions, please reach out to [email protected]

  2. monitoring Mar 16, 2026, 03:06 PM UTC

    A fix has been implemented for the delay issues and Redox is actively monitoring our logs. You may continue to experience delays as queues catch up to the present. If you have questions please reach out to [email protected]

  3. resolved Mar 16, 2026, 03:37 PM UTC

    The incident has been resolved and logs delays are at nominal levels. If you have any additional questions please reach out to [email protected]

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