Redox incident

Delays in message processing for Data on Demand

Notice Resolved View vendor source →
Started
Feb 27, 2026, 06:14 PM UTC
Resolved
Feb 27, 2026, 06:26 PM UTC
Duration
12m
Detected by Pingoru
Feb 27, 2026, 06:14 PM UTC

Affected components

Traffic Processing

Update timeline

  1. investigating Feb 27, 2026, 06:14 PM UTC

    Redox is aware of an issue with our message processing for Data on Demand. What this means: We see ~15 min delay in processing than expected. We’ve found the source of the trouble and the fix is in place. Systems are returning to normal, and you should see full functionality restored shortly. If you have any additional questions please reach out to us at [email protected]

  2. monitoring Feb 27, 2026, 06:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 27, 2026, 06:26 PM UTC

    Messages are now processing normally. All affected queues have been resumed. If you have any additional questions or are not seeing expected logs, please reach out to [email protected]

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