Redox experienced a major incident on May 6, 2026 affecting Traffic Processing, lasting 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 06, 2026, 10:20 PM UTC
At approximately 4:45pm CT, Redox became aware of an issue impacting VPN tunnels. Impacted tunnels will see errors in attempts to deliver messages to destinations. What this means: you may experience a delay before receiving traffic from Redox. We are actively looking into this issue and will have a fix available as soon as possible. If you are concerned that your logs have been impacted or have any additional questions, please reach out to [email protected].
- identified May 06, 2026, 10:38 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 06, 2026, 10:55 PM UTC
A fix has been implemented and we are monitoring the results. VPN message traffic is resuming as normal.
- resolved May 06, 2026, 11:14 PM UTC
Messages are now processing normally. While we were unable to send VPN traffic we queued messages and now that VPNs are up and stable we are sending out all those messages. If you have any additional questions or are not seeing expected logs, please reach out to [email protected]
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