Redox incident

Message processing is delayed for a subset of customers

Minor Resolved View vendor source →

Redox experienced a minor incident on October 1, 2024 affecting Platform API, lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2024, 03:51 PM UTC
Resolved
Oct 01, 2024, 04:04 PM UTC
Duration
13m
Detected by Pingoru
Oct 01, 2024, 03:51 PM UTC

Affected components

Platform API

Update timeline

  1. investigating Oct 01, 2024, 03:51 PM UTC

    Message processing is delayed for a subset of customers. Observability is not impacted. We are currently investigating the issue.

  2. identified Oct 01, 2024, 03:59 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 01, 2024, 04:04 PM UTC

    A fix has been implemented and processing has returned to normal. This incident has been resolved.