Redox incident

Carequality directory modification requests are failing

Major Resolved View vendor source →

Redox experienced a major incident on November 22, 2024 affecting Carequality, lasting 6h 47m. The incident has been resolved; the full update timeline is below.

Started
Nov 22, 2024, 05:29 PM UTC
Resolved
Nov 23, 2024, 12:17 AM UTC
Duration
6h 47m
Detected by Pingoru
Nov 22, 2024, 05:29 PM UTC

Affected components

Carequality

Update timeline

  1. investigating Nov 22, 2024, 05:29 PM UTC

    This appears to be a broader Carequality issue at this time and we have reached out to Carequality support to help identify and troubleshoot these request errors.

  2. investigating Nov 22, 2024, 10:59 PM UTC

    We understand the impacts of this issue and our teams are continuing to collaborate with Carequality and internal partners. Your understanding and patience is appreciated while we continue to work toward a resolution.

  3. monitoring Nov 22, 2024, 11:54 PM UTC

    A fix has been implemented. We have updated our end to meet the updated Carequality standard and messages are going through as expected. We will continue to monitor on our end for any additional unexpected changes.

  4. resolved Nov 23, 2024, 12:17 AM UTC

    This incident has been resolved.