Redox incident

Message Processing Halted for Subset of Customers

Critical Resolved View vendor source →

Redox experienced a critical incident on December 13, 2024 affecting Traffic Processing, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Dec 13, 2024, 01:00 PM UTC
Resolved
Dec 13, 2024, 01:29 PM UTC
Duration
28m
Detected by Pingoru
Dec 13, 2024, 01:00 PM UTC

Affected components

Traffic Processing

Update timeline

  1. investigating Dec 13, 2024, 01:00 PM UTC

    Redox is investigating an issue affecting message processing for a subset of customers. Affected customers may notice a stop to inbound traffic from Redox and an inability to send messages outbound to Redox.

  2. identified Dec 13, 2024, 01:07 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 13, 2024, 01:13 PM UTC

    A fix has been implemented and we are monitoring the results. Customers should see that traffic flow has resumed and may notice a larger queue depth until caught up.

  4. resolved Dec 13, 2024, 01:29 PM UTC

    This incident has been resolved.