Red Hat 3scale incident

Hybrid Cloud Console partial frontend outage

Major Resolved View vendor source →

Red Hat 3scale experienced a major incident on September 9, 2025 affecting console.redhat.com, lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2025, 07:40 PM UTC
Resolved
Sep 09, 2025, 09:20 PM UTC
Duration
1h 39m
Detected by Pingoru
Sep 09, 2025, 07:40 PM UTC

Affected components

console.redhat.com

Update timeline

  1. identified Sep 09, 2025, 07:40 PM UTC

    We are aware of a few Hybrid Cloud Console applications which are unexpectedly serving 403 errors. We've identified they are not correctly requesting necessary OAuth scopes and investigating a fix.

  2. resolved Sep 09, 2025, 09:20 PM UTC

    We have fixed the issues contributing to incorrect oauth scopes being requested for some applications. The Hybrid Cloud Console is back to normal operation.