Red Hat 3scale incident

Support Customer Relationship Management (CRM) upgrade

Critical Resolved View vendor source →

Red Hat 3scale experienced a critical incident on September 20, 2026 affecting Support Cases, lasting 4h 19m. The incident has been resolved; the full update timeline is below.

Started
Sep 20, 2026, 02:42 AM UTC
Resolved
Sep 20, 2026, 07:01 AM UTC
Duration
4h 19m
Detected by Pingoru
Sep 20, 2026, 02:42 AM UTC

Affected components

Support Cases

Update timeline

  1. in progress Sep 20, 2026, 02:42 AM UTC

    Red Hat is upgrading its CRM for support case processing on September 21, 2026. A 4.5-hour maintenance outage is planned from Sunday, September 20, 2.30 AMUTC to Sunday, September 20, 7:00 AM UTC. For support during this time, email [email protected]. See upcoming updates for more information.

  2. monitoring Sep 20, 2026, 05:25 AM UTC

    Verification is currently underway for the maintenance items.