RecoveryLink incident

Enterprise dashboard Historic Data error

Resolved after 1 hour 2 minutes, affecting Dashboard Analytics, on July 7, 2021.

resolved Jul 07, 2021, 04:46 PM UTC

This incident has been resolved with a reinstallation of R package to production server.

Started
Jul 07, 2021, 03:44 PM UTC
Resolved
Jul 07, 2021, 04:46 PM UTC
Duration
1h 2m
Detected by Pingoru
Jul 07, 2021, 03:44 PM UTC

Affected components

Dashboard Analytics

Update timeline

  1. investigating Jul 07, 2021, 03:44 PM UTC

    We are investigating an issue with an R package update (NavPillsItem) for shinydashboardPlus on the production server. This is currently impacting reporting of Historic Data.

  2. resolved Jul 07, 2021, 04:46 PM UTC

    This incident has been resolved with a reinstallation of R package to production server.

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