RecoveryLink incident

Degraded performance for RecoveryLink core ERR service

Resolved after 2 hours 16 minutes, affecting Electronic Recovery Record, on April 22, 2022.

monitoring Apr 22, 2022, 06:50 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Apr 22, 2022, 04:37 PM UTC
Resolved
Apr 22, 2022, 06:53 PM UTC
Duration
2h 16m
Detected by Pingoru
Apr 22, 2022, 04:37 PM UTC

Affected components

Electronic Recovery Record

Update timeline

  1. investigating Apr 22, 2022, 04:37 PM UTC

    Earlier today, we were experiencing intermittent issues with one of our cloud providers who have been working to ensure the issue has been resolved. Status updated to monitoring by RecoveryLink developers.

  2. monitoring Apr 22, 2022, 06:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 22, 2022, 06:53 PM UTC

    This incident has been resolved.

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