RecoveryLink incident

Degraded Search Functions (RecoveryLink 1.0)

Resolved after 3 hours 34 minutes, on May 23, 2023.

postmortem May 23, 2023, 09:42 PM UTC

[https://status.pantheon.io/incidents/bphrlbtdbvtv](https://status.pantheon.io/incidents/bphrlbtdbvtv)

Started
May 23, 2023, 06:07 PM UTC
Resolved
May 23, 2023, 09:41 PM UTC
Duration
3h 34m
Detected by Pingoru
May 23, 2023, 06:07 PM UTC

Update timeline

  1. investigating May 23, 2023, 06:07 PM UTC

    We are monitoring a reported provider issue with Apache Solr service degradation which is impacting participant search functions in legacy RecoveryLink 1.0. And update has been deployed and development team is monitoring the incident.

  2. monitoring May 23, 2023, 06:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 23, 2023, 09:41 PM UTC

    This incident has been resolved.

  4. postmortem May 23, 2023, 09:42 PM UTC

    [https://status.pantheon.io/incidents/bphrlbtdbvtv](https://status.pantheon.io/incidents/bphrlbtdbvtv)

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