Resolved after 1 hour 51 minutes, affecting Electronic Recovery Record, on November 15, 2023.
RecoveryLink engineers have identified an issue with the cloud hosting provider that is affecting certain authentication processes for user accounts. The team will be monitoring the updates being made by the provider to resolve the reported issue.
Affected components
Update timeline
- investigating Nov 15, 2023, 09:33 PM UTC
Our engineers are currently investigating reports of intermittent login issues by some RecoveryLink application users.
- resolved Nov 15, 2023, 11:25 PM UTC
RecoveryLink engineers have identified an issue with the cloud hosting provider that is affecting certain authentication processes for user accounts. The team will be monitoring the updates being made by the provider to resolve the reported issue.
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Amazon Web Services