Reclaim.ai experienced a critical incident on January 20, 2023 affecting Scheduling Links, lasting 1h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 20, 2023, 11:56 PM UTC
We are aware of an issue in which you cannot see your Scheduling Links. They are not deleted, but simply "hidden" from view in the Reclaim UI. We are working on a fix now.
- identified Jan 21, 2023, 12:34 AM UTC
The issue has been identified and we're working on a fix. Unfortunately, until the fix is live, all Scheduling Links are unavailable. We will provide another update shortly.
- identified Jan 21, 2023, 12:49 AM UTC
A fix has just gone out that should restore most Scheduling Links. However, links may currently be improperly placed in your main booking page group when they really should be in a different group. The actual URLs will still work even in the wrong group. We are working on restoring the group memberships now.
- identified Jan 21, 2023, 12:49 AM UTC
A fix has just gone out that should restore most Scheduling Links. However, links may currently be improperly placed in your main booking page group when they really should be in a different group. The actual URLs will still work even in the wrong group. We are working on restoring the group memberships now.
- monitoring Jan 21, 2023, 01:14 AM UTC
All Scheduling Links have been restored. If you moved a Scheduling Link from one group to another between 2pm PST and 5pm PST today, it may be that the change did not take effect and you will need to move it again.
- resolved Jan 21, 2023, 01:14 AM UTC
All Scheduling Links have been restored. If you moved a Scheduling Link from one group to another between 2pm PST and 5pm PST today, it may be that the change did not take effect and you will need to move it again.