Reclaim.ai incident

Delays in processing calendar changes

Minor Resolved View vendor source →

Reclaim.ai experienced a minor incident on October 2, 2023 affecting Scheduler and Calendar Sync, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2023, 03:07 PM UTC
Resolved
Oct 02, 2023, 04:37 PM UTC
Duration
1h 30m
Detected by Pingoru
Oct 02, 2023, 03:07 PM UTC

Affected components

SchedulerCalendar Sync

Update timeline

  1. investigating Oct 02, 2023, 03:07 PM UTC

    We are observing that some customers are seeing delays in synchronization between Reclaim and their Google Calendar. We are investigating the issue and will provide updates here as we have them.

  2. monitoring Oct 02, 2023, 03:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 02, 2023, 04:37 PM UTC

    This incident has been resolved.