Reclaim.ai experienced a major incident on April 6, 2025 affecting Google Apps Calendar and Zoom Integration and 1 more component, lasting 2h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 06, 2025, 09:44 PM UTC
We are aware that Reclaim is acting slowly or inaccessible to some people. A database maintenance we were attempting to do is having trouble. We are working on resolving this issue.
- identified Apr 06, 2025, 10:27 PM UTC
We are in the middle of rolling back the database upgrade that led to this issue. Until that completes, new users will not be able to sign up and Reclaim will be inaccessible. We apologize for the inconvenience. We will provide another update shortly.
- monitoring Apr 06, 2025, 11:10 PM UTC
The restore is complete and the application is now loading. The system will need to process changes from calendars and other integrations that happened during this outage. We will provide another update when all that work is complete. Until then, your schedule may appear to be a bit delayed.
- resolved Apr 06, 2025, 11:57 PM UTC
This incident has been resolved.