Reclaim.ai experienced a major incident on May 13, 2024 affecting Web Interface and Scheduling Links, lasting 2h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 13, 2024, 04:20 PM UTC
We are aware of issues with the Reclaim web app being unavailable or slow for some users. We are investigating the issue and will provide an update soon.
- identified May 13, 2024, 04:32 PM UTC
An influx of traffic from a 3rd party (ClickUp) appears to be putting excessive load on our platform. We have temporarily blocked the traffic to relieve the pressure and things seem to be improved. We are now exploring ways to re-activate the 3rd party so that full functionality is restored.
- identified May 13, 2024, 05:05 PM UTC
We have deployed a number of fixes and are closely monitoring performance of the web app.
- monitoring May 13, 2024, 05:30 PM UTC
The Reclaim web app appears to have stabilized due to the recent deployments/fixes; we are continuing to closely monitor for any lingering performance issues.
- resolved May 13, 2024, 06:38 PM UTC
This incident has been resolved.