Reclaim.ai incident

Syncing issues with Outlook and a small number of Google users

Notice Resolved View vendor source →

Reclaim.ai experienced a notice incident on August 22, 2024 affecting Scheduler and Calendar Sync, lasting 4h 33m. The incident has been resolved; the full update timeline is below.

Started
Aug 22, 2024, 04:23 PM UTC
Resolved
Aug 22, 2024, 08:56 PM UTC
Duration
4h 33m
Detected by Pingoru
Aug 22, 2024, 04:23 PM UTC

Affected components

SchedulerCalendar Sync

Update timeline

  1. investigating Aug 22, 2024, 04:23 PM UTC

    Roughly 0.5% of our users on Google and 100% of our users on Microsoft are having issues with delayed/incorrect synchronization with their underlying Google/Microsoft calendars. We are investigating the issue and will provide updates here as we work through it.

  2. investigating Aug 22, 2024, 05:54 PM UTC

    We are continuing to investigate this issue.

  3. identified Aug 22, 2024, 05:56 PM UTC

    We have identified the root issue and are triaging a fix.

  4. monitoring Aug 22, 2024, 06:25 PM UTC

    We have implemented a fix and are monitoring for any remaining impact/issues.

  5. resolved Aug 22, 2024, 08:56 PM UTC

    This incident has been resolved.