Rechat Outage History

Rechat is up right now

Pingoru has recorded 8 incidents for Rechat: 3 in the last 12 months and 3 in the last 90 days.

Source: status.rechat.com

8incidents recorded
3last 12 months
3last 90 days
2 hourstypical duration
Incidents per month
012AugSepOct1
Share of hours with an open incident, any severity
0%50%100%AugSepOct1%
Pingoru began tracking Rechat in August 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
August 202611 of 744 (0%)
September 202610 of 720 (0%)
October 202616 of 518 (1%)

Incidents, newest first

Critical October 9, 2026 Rechat Service Outage 6h 9m API, Web App

Started Oct 09, 2026, 10:35 PM UTC· resolved Oct 10, 2026, 04:44 AM UTC

  1. investigating Oct 09, 2026, 10:35 PM UTC

    We’re currently investigating the issue.

  2. investigating Oct 09, 2026, 10:35 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 09, 2026, 11:00 PM UTC

    We continue to look into the problem. From the early looks of it there's an issue with Amazon Web Services which hosts our database servers.

  4. investigating Oct 09, 2026, 11:06 PM UTC

    We are continuing to investigate this issue.

  5. monitoring Oct 09, 2026, 11:06 PM UTC

    We are back up but continuing to monitor the situation.

  6. resolved Oct 10, 2026, 04:44 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 16, 2026 Database Performance Issues 12m API, Web App

Started Sep 16, 2026, 08:08 PM UTC· resolved Sep 16, 2026, 08:21 PM UTC

  1. investigating Sep 16, 2026, 08:08 PM UTC

    We’re currently investigating issues affecting our database.

  2. monitoring Sep 16, 2026, 08:11 PM UTC

    The database has recovered and performance is back to normal. We’re continuing to monitor for any further issues.

  3. resolved Sep 16, 2026, 08:21 PM UTC

    Database performance has remained stable and the incident is now resolved. All systems are operating normally.

Read the full incident report →

Critical August 10, 2026 Distuption to Operations 32m API

Started Aug 10, 2026, 03:19 PM UTC· resolved Aug 10, 2026, 03:51 PM UTC

  1. investigating Aug 10, 2026, 03:19 PM UTC

    We are experiencing a problem with our database our write operations are prevented. We will provide more details as soon as we have.

  2. monitoring Aug 10, 2026, 03:44 PM UTC

    All operations are back to normal. We will be monitoring the health of the system to ensure everything is fine going forward.

  3. monitoring Aug 10, 2026, 03:44 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Aug 10, 2026, 03:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 27, 2025 Data Center Outage 2h 2m API, Web App

Started Jul 27, 2025, 04:46 PM UTC· resolved Jul 27, 2025, 06:48 PM UTC

  1. investigating Jul 27, 2025, 04:46 PM UTC

    Our data center is going through major issues, disrupting our services.

  2. investigating Jul 27, 2025, 06:46 PM UTC

    We have migrated out infrastructure to a new data center. All services are up and running and the operation is healthy. We will continue to monitor the health of the services.

  3. resolved Jul 27, 2025, 06:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 10, 2025 Cloud Provider Major Outage 6h 44m API, Web App

Started Jun 10, 2025, 03:15 PM UTC· resolved Jun 10, 2025, 10:00 PM UTC

  1. investigating Jun 10, 2025, 03:15 PM UTC

    Our cloud provider, Heroku/Salesforce is experiencing a major outage right now.

  2. investigating Jun 10, 2025, 06:55 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 10, 2025, 08:28 PM UTC

    While our cloud provider is still experiencing a major downtime, we have spawned up an alternative infrastructure to allow agents to continue their work. app.rechat.com should be operational now, with a slightly degraded performance. The API and the mobile apps are not using the new infrastructure and will continue to experience downtime. Brokerages using custom domains will continue to experience issues as well.

  4. investigating Jun 10, 2025, 08:57 PM UTC

    API, iOS and Android apps are now using the new infrastructure and operational now. We will continue to monitor the situation. Remaining affected services are the white labeled domains on top of Rechat. For those to operate, a DNS change would be necessary. If you are in charge of a white labeled domain, you can [temporarily] point your Rechat's hostname to the following IP address to start using the new infrastructure: 50.116.17.75

  5. investigating Jun 10, 2025, 09:59 PM UTC

    White labeled domains are back up and running as well as our cloud provider seems to be up.

  6. resolved Jun 10, 2025, 10:00 PM UTC

    This incident has been resolved.

Read the full incident report →