Rechat incident

Rechat Service Outage

Critical Resolved View vendor source →

Rechat experienced a critical incident on October 9, 2026 affecting API and Web App, lasting 6h 9m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2026, 10:35 PM UTC
Resolved
Oct 10, 2026, 04:44 AM UTC
Duration
6h 9m
Detected by Pingoru
Oct 09, 2026, 10:35 PM UTC

Affected components

APIWeb App

Update timeline

  1. investigating Oct 09, 2026, 10:35 PM UTC

    We’re currently investigating the issue.

  2. investigating Oct 09, 2026, 10:35 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 09, 2026, 11:00 PM UTC

    We continue to look into the problem. From the early looks of it there's an issue with Amazon Web Services which hosts our database servers.

  4. investigating Oct 09, 2026, 11:06 PM UTC

    We are continuing to investigate this issue.

  5. monitoring Oct 09, 2026, 11:06 PM UTC

    We are back up but continuing to monitor the situation.

  6. resolved Oct 10, 2026, 04:44 AM UTC

    This incident has been resolved.