Rechat Outage History

Rechat is up right now

Rechat had 5 outages in the last 2 years totaling 15h 41m of downtime — averaging 0.2 incidents per month.

There were 5 Rechat outages since June 10, 2025 totaling 15h 41m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.rechat.com

Critical October 9, 2026

Rechat Service Outage

Detected by Pingoru
Oct 09, 2026, 10:35 PM UTC
Resolved
Oct 10, 2026, 04:44 AM UTC
Duration
6h 9m
Affected: APIWeb App
Timeline · 6 updates
  1. investigating Oct 09, 2026, 10:35 PM UTC

    We’re currently investigating the issue.

  2. investigating Oct 09, 2026, 10:35 PM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 09, 2026, 11:00 PM UTC

    We continue to look into the problem. From the early looks of it there's an issue with Amazon Web Services which hosts our database servers.

  4. investigating Oct 09, 2026, 11:06 PM UTC

    We are continuing to investigate this issue.

  5. monitoring Oct 09, 2026, 11:06 PM UTC

    We are back up but continuing to monitor the situation.

  6. resolved Oct 10, 2026, 04:44 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 16, 2026

Database Performance Issues

Detected by Pingoru
Sep 16, 2026, 08:08 PM UTC
Resolved
Sep 16, 2026, 08:21 PM UTC
Duration
12m
Affected: APIWeb App
Timeline · 3 updates
  1. investigating Sep 16, 2026, 08:08 PM UTC

    We’re currently investigating issues affecting our database.

  2. monitoring Sep 16, 2026, 08:11 PM UTC

    The database has recovered and performance is back to normal. We’re continuing to monitor for any further issues.

  3. resolved Sep 16, 2026, 08:21 PM UTC

    Database performance has remained stable and the incident is now resolved. All systems are operating normally.

Read the full incident report →

Critical August 10, 2026

Distuption to Operations

Detected by Pingoru
Aug 10, 2026, 03:19 PM UTC
Resolved
Aug 10, 2026, 03:51 PM UTC
Duration
32m
Affected: API
Timeline · 4 updates
  1. investigating Aug 10, 2026, 03:19 PM UTC

    We are experiencing a problem with our database our write operations are prevented. We will provide more details as soon as we have.

  2. monitoring Aug 10, 2026, 03:44 PM UTC

    All operations are back to normal. We will be monitoring the health of the system to ensure everything is fine going forward.

  3. monitoring Aug 10, 2026, 03:44 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Aug 10, 2026, 03:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 27, 2025

Data Center Outage

Detected by Pingoru
Jul 27, 2025, 04:46 PM UTC
Resolved
Jul 27, 2025, 06:48 PM UTC
Duration
2h 2m
Affected: APIWeb App
Timeline · 3 updates
  1. investigating Jul 27, 2025, 04:46 PM UTC

    Our data center is going through major issues, disrupting our services.

  2. investigating Jul 27, 2025, 06:46 PM UTC

    We have migrated out infrastructure to a new data center. All services are up and running and the operation is healthy. We will continue to monitor the health of the services.

  3. resolved Jul 27, 2025, 06:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 10, 2025

Cloud Provider Major Outage

Detected by Pingoru
Jun 10, 2025, 03:15 PM UTC
Resolved
Jun 10, 2025, 10:00 PM UTC
Duration
6h 44m
Affected: APIWeb App
Timeline · 6 updates
  1. investigating Jun 10, 2025, 03:15 PM UTC

    Our cloud provider, Heroku/Salesforce is experiencing a major outage right now.

  2. investigating Jun 10, 2025, 06:55 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 10, 2025, 08:28 PM UTC

    While our cloud provider is still experiencing a major downtime, we have spawned up an alternative infrastructure to allow agents to continue their work. app.rechat.com should be operational now, with a slightly degraded performance. The API and the mobile apps are not using the new infrastructure and will continue to experience downtime. Brokerages using custom domains will continue to experience issues as well.

  4. investigating Jun 10, 2025, 08:57 PM UTC

    API, iOS and Android apps are now using the new infrastructure and operational now. We will continue to monitor the situation. Remaining affected services are the white labeled domains on top of Rechat. For those to operate, a DNS change would be necessary. If you are in charge of a white labeled domain, you can [temporarily] point your Rechat's hostname to the following IP address to start using the new infrastructure: 50.116.17.75

  5. investigating Jun 10, 2025, 09:59 PM UTC

    White labeled domains are back up and running as well as our cloud provider seems to be up.

  6. resolved Jun 10, 2025, 10:00 PM UTC

    This incident has been resolved.

Read the full incident report →