Recart incident

Notification problems at Shopify

Resolved after 34 minutes, affecting Tracking and Shopify API & Mobile, on January 10, 2022.

monitoring Jan 10, 2022, 04:54 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jan 10, 2022, 04:52 PM UTC
Resolved
Jan 10, 2022, 05:27 PM UTC
Duration
34m
Detected by Pingoru
Jan 10, 2022, 04:52 PM UTC

Affected components

TrackingShopify API & Mobile

Update timeline

  1. identified Jan 10, 2022, 04:52 PM UTC

    We identified that we do not get notifications about changes from Shopify and Shopify also reported that they have problem with notifications (Webhooks). https://www.shopifystatus.com/

  2. monitoring Jan 10, 2022, 04:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 10, 2022, 05:27 PM UTC

    This incident has been resolved.

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