Recart incident

Problems with image upload

Resolved after 3 days 1 hour, affecting Messaging, on May 30, 2022.

monitoring May 31, 2022, 10:53 AM UTC

We were able to remove the direct usage of Kraken.io integration, until Kraken.io comes back we need our users to upload resized images.

Started: May 30, 2022, 11:37 AM UTC
Resolved: Jun 02, 2022, 01:02 PM UTC
Duration: 3d 1h
Detected by Pingoru: May 30, 2022, 11:37 AM UTC

Affected components

Messaging

Update timeline

investigating May 30, 2022, 11:37 AM UTC

We are currently investigating this issue.
identified May 31, 2022, 10:52 AM UTC

It turned out that our integration partner (Kraken.io) had and have problems.
monitoring May 31, 2022, 10:53 AM UTC

We were able to remove the direct usage of Kraken.io integration, until Kraken.io comes back we need our users to upload resized images.
resolved Jun 02, 2022, 01:02 PM UTC

This incident has been resolved.

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