Recart incident

Underlying messaging provider maintenance

Resolved after 6 hours 7 minutes, affecting Dashboard, on January 19, 2023.

monitoring Jan 19, 2023, 09:54 AM UTC

The maintenance generated an outage at our underlying provider. We are waiting for a fix from their side. After that phone number purchasing and updates of the already made purchase processes will work.

Started
Jan 19, 2023, 05:44 AM UTC
Resolved
Jan 19, 2023, 11:52 AM UTC
Duration
6h 7m
Detected by Pingoru
Jan 19, 2023, 05:44 AM UTC

Affected components

Dashboard

Update timeline

  1. monitoring Jan 19, 2023, 05:44 AM UTC

    One of our messaging providers does maintenance and because of that buying new phone numbers in that network is not working. Phone numbers that have been already bought, but had pending status get no updates. The problem will be resolved after the maintenance.

  2. monitoring Jan 19, 2023, 09:54 AM UTC

    The maintenance generated an outage at our underlying provider. We are waiting for a fix from their side. After that phone number purchasing and updates of the already made purchase processes will work.

  3. resolved Jan 19, 2023, 11:52 AM UTC

    The underlying provider fixed the problem.

Your product runs on more than Recart

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →