Recart incident

Mobile popups does not work properly

Resolved after 10 hours 11 minutes, affecting Tracking, on April 26, 2023.

identified Apr 26, 2023, 09:40 AM UTC

We identified the root cause of the error and started to implement a workaround. We are deploying the changes and will start testing in the coming minutes.

Started: Apr 26, 2023, 06:43 AM UTC
Resolved: Apr 26, 2023, 04:55 PM UTC
Duration: 10h 11m
Detected by Pingoru: Apr 26, 2023, 06:43 AM UTC

Affected components

Tracking

Update timeline

investigating Apr 26, 2023, 06:43 AM UTC

We currently investigate why our mobile popups do not work as expected.
investigating Apr 26, 2023, 07:14 AM UTC

The problem is affecting visitors who are using iOS. We are still investigating the root cause, it seems that for half of the visitors is works properly.
investigating Apr 26, 2023, 08:22 AM UTC

We are still investigating the root cause of the issue.
identified Apr 26, 2023, 09:40 AM UTC

We identified the root cause of the error and started to implement a workaround. We are deploying the changes and will start testing in the coming minutes.
resolved Apr 26, 2023, 04:55 PM UTC

The incident has been resolved.

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