Recare Outage History

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Recare had 3 outages in the last 2 years totaling 4h 19m of downtime — averaging 0.1 incidents per month.

There were 3 Recare outages since November 5, 2025 totaling 4h 19m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.recaresolutions.com

Major July 16, 2026

Users unable to log in or use encryption functionality

Detected by Pingoru
Jul 16, 2026, 06:52 AM UTC
Resolved
Jul 16, 2026, 07:44 AM UTC
Duration
51m
Affected: Sender AppReceiver App
Timeline · 4 updates
  1. investigating Jul 16, 2026, 06:52 AM UTC

    Issues with our external encryption provider Seald are impacting both login and application usage. Probleme bei unserem externen Verschlüsselungsanbieter Seald beeinträchtigen sowohl die Anmeldung als auch die Nutzung der Anwendung. Es wird aktiv an der Behebung des Problems gearbeitet. Wir bitten Sie für die Unannehmlichkeiten um Entschuldigung.

  2. investigating Jul 16, 2026, 07:11 AM UTC

    Seald are continuing to investigate this issue - https://status.seald.io/

  3. monitoring Jul 16, 2026, 07:32 AM UTC

    A fix has been implemented. We will continue monitoring for any changes.

  4. resolved Jul 16, 2026, 07:44 AM UTC

    Our external provider has confirmed the incident has been resolved. Users can log in to the application and use encryption services.

Read the full incident report →

Critical April 16, 2026

Issues with external encryption provider

Detected by Pingoru
Apr 16, 2026, 09:47 AM UTC
Resolved
Apr 16, 2026, 10:19 AM UTC
Duration
31m
Affected: Sender AppBackend - DEReceiver App
Timeline · 3 updates
  1. investigating Apr 16, 2026, 09:47 AM UTC

    We have issues with our external encryption provider Seald which is impacting login and application usage. Wir haben Probleme mit unserem externen Verschlüsselungsanbieter Seald, was sich auf die Anmeldung und die Nutzung der Anwendung auswirkt.

  2. monitoring Apr 16, 2026, 10:02 AM UTC

    The problem has been resolved by our external provider. We will continue monitoring for any further issues. Das Problem wurde von unserem externen Dienstleister behoben. Wir werden die Situation weiterhin beobachten und auf eventuelle weitere Probleme achten.

  3. resolved Apr 16, 2026, 10:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 5, 2025

Users unable to log in

Detected by Pingoru
Nov 05, 2025, 06:27 AM UTC
Resolved
Nov 05, 2025, 09:24 AM UTC
Duration
2h 56m
Affected: Sender AppReceiver App
Timeline · 3 updates
  1. investigating Nov 05, 2025, 06:27 AM UTC

    Users are currently unable to log in due to a disruption with one of our external providers - https://status.seald.io/ Aufgrund einer externen Störung außerhalb unserer Kontrolle können aktuell keine Bestätigungscodes für die Anmeldung bei Recare versendet werden. Es wird aktiv an der Behebung des Problems gearbeitet. Wir bitten Sie für die Unannehmlichkeiten um Entschuldigung.

  2. monitoring Nov 05, 2025, 08:06 AM UTC

    The issue appears to have been resolved. We will continue monitoring for any changes.

  3. resolved Nov 05, 2025, 09:24 AM UTC

    Our external provider has confirmed the incident has been resolved. Confirmation codes are being sent out again and users can log in to the application.

Read the full incident report →