Recare incident

Users unable to log in

Critical Resolved View vendor source →

Recare experienced a critical incident on November 5, 2025 affecting Sender App and Receiver App, lasting 2h 56m. The incident has been resolved; the full update timeline is below.

Started
Nov 05, 2025, 06:27 AM UTC
Resolved
Nov 05, 2025, 09:24 AM UTC
Duration
2h 56m
Detected by Pingoru
Nov 05, 2025, 06:27 AM UTC

Affected components

Sender AppReceiver App

Update timeline

  1. investigating Nov 05, 2025, 06:27 AM UTC

    Users are currently unable to log in due to a disruption with one of our external providers - https://status.seald.io/ Aufgrund einer externen Störung außerhalb unserer Kontrolle können aktuell keine Bestätigungscodes für die Anmeldung bei Recare versendet werden. Es wird aktiv an der Behebung des Problems gearbeitet. Wir bitten Sie für die Unannehmlichkeiten um Entschuldigung.

  2. monitoring Nov 05, 2025, 08:06 AM UTC

    The issue appears to have been resolved. We will continue monitoring for any changes.

  3. resolved Nov 05, 2025, 09:24 AM UTC

    Our external provider has confirmed the incident has been resolved. Confirmation codes are being sent out again and users can log in to the application.