Recare incident

Users unable to log in or use encryption functionality

Resolved after 51 minutes, affecting Sender App and Receiver App, on July 16, 2026.

resolved Jul 16, 2026, 07:44 AM UTC

Our external provider has confirmed the incident has been resolved. Users can log in to the application and use encryption services.

Started
Jul 16, 2026, 06:52 AM UTC
Resolved
Jul 16, 2026, 07:44 AM UTC
Duration
51m
Detected by Pingoru
Jul 16, 2026, 06:52 AM UTC

Affected components

Sender AppReceiver App

Update timeline

  1. investigating Jul 16, 2026, 06:52 AM UTC

    Issues with our external encryption provider Seald are impacting both login and application usage. Probleme bei unserem externen Verschlüsselungsanbieter Seald beeinträchtigen sowohl die Anmeldung als auch die Nutzung der Anwendung. Es wird aktiv an der Behebung des Problems gearbeitet. Wir bitten Sie für die Unannehmlichkeiten um Entschuldigung.

  2. investigating Jul 16, 2026, 07:11 AM UTC

    Seald are continuing to investigate this issue - https://status.seald.io/

  3. monitoring Jul 16, 2026, 07:32 AM UTC

    A fix has been implemented. We will continue monitoring for any changes.

  4. resolved Jul 16, 2026, 07:44 AM UTC

    Our external provider has confirmed the incident has been resolved. Users can log in to the application and use encryption services.

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