Recare incident

Issues with external encryption provider

Critical Resolved View vendor source →

Recare experienced a critical incident on April 16, 2026 affecting Sender App and Backend - DE and 1 more component, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Apr 16, 2026, 09:47 AM UTC
Resolved
Apr 16, 2026, 10:19 AM UTC
Duration
31m
Detected by Pingoru
Apr 16, 2026, 09:47 AM UTC

Affected components

Sender AppBackend - DEReceiver App

Update timeline

  1. investigating Apr 16, 2026, 09:47 AM UTC

    We have issues with our external encryption provider Seald which is impacting login and application usage. Wir haben Probleme mit unserem externen Verschlüsselungsanbieter Seald, was sich auf die Anmeldung und die Nutzung der Anwendung auswirkt.

  2. monitoring Apr 16, 2026, 10:02 AM UTC

    The problem has been resolved by our external provider. We will continue monitoring for any further issues. Das Problem wurde von unserem externen Dienstleister behoben. Wir werden die Situation weiterhin beobachten und auf eventuelle weitere Probleme achten.

  3. resolved Apr 16, 2026, 10:19 AM UTC

    This incident has been resolved.