Recare incident

Users unable to log in

Major Resolved View vendor source →

Recare experienced a major incident on August 29, 2025 affecting Sender App and Receiver App, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Aug 29, 2025, 02:23 PM UTC
Resolved
Aug 29, 2025, 03:08 PM UTC
Duration
44m
Detected by Pingoru
Aug 29, 2025, 02:23 PM UTC

Affected components

Sender AppReceiver App

Update timeline

  1. investigating Aug 29, 2025, 02:23 PM UTC

    Users are currently unable to log in due to a disruption with one of our external providers - https://status.seald.io/. Aufgrund einer externen Störung außerhalb unserer Kontrolle können aktuell keine Bestätigungscodes für die Anmeldung bei Recare versendet werden. Es wird aktiv an der Behebung des Problems gearbeitet. Wir bitten Sie für die Unannehmlichkeiten um Entschuldigung.

  2. monitoring Aug 29, 2025, 02:39 PM UTC

    A fix has been implemented and we are currently monitoring the issue.

  3. resolved Aug 29, 2025, 03:08 PM UTC

    This incident has been resolved. Confirmation codes are being sent out again.