Rebuy incident

Smart Cart V2 Performance Release - Native Cart Regression

Major Resolved View vendor source →

Rebuy experienced a major incident on May 12, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 12, 2026, 05:10 PM UTC
Resolved
May 11, 2026, 03:30 PM UTC
Duration
—
Detected by Pingoru
May 12, 2026, 05:10 PM UTC

Update timeline

  1. resolved May 12, 2026, 05:10 PM UTC

    A release to the Rebuy storefront SDK on 2026-05-11 introduced a regression for merchants who have the Rebuy app installed but do not have Smart Cart V2 active: clicks on their native Shopify cart icon stopped opening their theme's cart drawer.

  2. postmortem May 12, 2026, 07:14 PM UTC

    On May 11, 2026, a Rebuy Storefront SDK update introduced an issue that prevented the native Shopify cart icon from opening the cart drawer on storefronts where Smart Cart V2 was not active. The issue was present from 9:36 AM EDT and identified at 12:32 PM EDT. A fix was deployed by 12:50 PM EDT and full functionality was confirmed restored shortly after. Total time from identification to resolution was approximately 18 minutes. We apologize for any disruption this caused to your shoppers and are taking steps to prevent recurrence.