Rebuy incident

In App Chat Latency

Resolved after 14 minutes, on February 28, 2024.

investigating Feb 28, 2024, 10:13 PM UTC

Our customer service platform vendor is currently experiencing issues with latency for chat functionality. Rebuy functionality is not impacted but our time to respond to chats may be delayed. Thank you for your patience.

Started
Feb 28, 2024, 10:13 PM UTC
Resolved
Feb 28, 2024, 10:27 PM UTC
Duration
14m
Detected by Pingoru
Feb 28, 2024, 10:13 PM UTC

Update timeline

  1. investigating Feb 28, 2024, 10:13 PM UTC

    Our customer service platform vendor is currently experiencing issues with latency for chat functionality. Rebuy functionality is not impacted but our time to respond to chats may be delayed. Thank you for your patience.

  2. resolved Feb 28, 2024, 10:27 PM UTC

    This incident has been resolved.

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