Resolved after 21 minutes, affecting Smart Cart, on March 7, 2024.
Our main JavaScript file was retrieving modules from our origin server instead of Fastly, our content delivery network. Occasionally, it was caching an outdated version due to incomplete construction of the pod it was pulling from. Clearing Fastly cache promptly resolved the issue. We have put in safe guards to prevent this type of behavior from occurring in the future.
Affected components
Update timeline
- investigating Mar 07, 2024, 04:29 PM UTC
Rebuy Engineering is currently examining a problem concerning Smart Cart and various other Widget components not loading properly for some customers.
- identified Mar 07, 2024, 04:42 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 07, 2024, 04:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 07, 2024, 04:51 PM UTC
This incident has been resolved. Our engineering team will determine root cause and work towards steps to prevent any future issues such as this. Thank you for your patience and understanding. If there are any remaining issues, please reach out to support.
- postmortem Mar 08, 2024, 07:16 PM UTC
Our main JavaScript file was retrieving modules from our origin server instead of Fastly, our content delivery network. Occasionally, it was caching an outdated version due to incomplete construction of the pod it was pulling from. Clearing Fastly cache promptly resolved the issue. We have put in safe guards to prevent this type of behavior from occurring in the future.
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