Resolved after 29 minutes, affecting Smart Search, on October 7, 2024.
We identified an issue that led to severe latency, which was causing the Smart Search loading problems. With the changes we've implemented, the latency spike has decreased, and operations have returned to normal. Our developers are now investigating the root cause and will make the necessary adjustments to prevent this from recurring in the future.
Affected components
Update timeline
- investigating Oct 07, 2024, 07:29 PM UTC
We are currently receiving reports that the administrative settings for Smart Search are not loading properly. Additionally, the on-site experience appears to be intermittently loading inconsistently across different sites. Our developers are actively investigating the issue.
- identified Oct 07, 2024, 07:48 PM UTC
The issue has been identified, and we are currently implementing changes to resolve it.
- monitoring Oct 07, 2024, 07:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 07, 2024, 07:59 PM UTC
We identified an issue that led to severe latency, which was causing the Smart Search loading problems. With the changes we've implemented, the latency spike has decreased, and operations have returned to normal. Our developers are now investigating the root cause and will make the necessary adjustments to prevent this from recurring in the future.
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