Resolved after 3 hours 4 minutes, affecting Smart Cart and Checkout Extensions Widgets and 1 more, on November 29, 2024.
We are now observing normal utilization levels with no unexpected spikes. The system is performing well, and we’re confident that things are stable. Our team will continue to monitor closely for any potential issues.
Affected components
Update timeline
- identified Nov 29, 2024, 04:19 PM UTC
We are aware of reports from some customers experiencing delays with Rebuy loading and are actively working on it.
- identified Nov 29, 2024, 04:36 PM UTC
We’re seeing latency begin to level out and performance improving. Our teams are continuing to monitor the situation closely and actively work on ensuring everything returns to optimal performance.
- identified Nov 29, 2024, 05:10 PM UTC
We are continuing to see improving latency across the board. However, we are currently running behind on reporting analytics and Klaviyo events. Our teams are actively addressing these delays and working to catch up as quickly as possible.
- identified Nov 29, 2024, 06:04 PM UTC
We are seeing continued stability across the board and are closely monitoring the situation to take proactive measures and prevent a recurrence of the latency experienced earlier today. We will continue to share updates as they become available.
- monitoring Nov 29, 2024, 06:42 PM UTC
The system remains stable, and we are seeing consistent performance. Our teams will continue to closely monitor the situation to address any potential issues promptly.
- resolved Nov 29, 2024, 07:24 PM UTC
We are now observing normal utilization levels with no unexpected spikes. The system is performing well, and we’re confident that things are stable. Our team will continue to monitor closely for any potential issues.
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