Rebuy incident

Checkout Widgets & Content Blocks Not Loading

Resolved after 20 minutes, affecting Checkout Extensions Widgets, on May 16, 2025.

postmortem May 19, 2025, 01:56 PM UTC

**Issue:** Some Shopify merchants experienced issues with widgets not displaying correctly in their checkouts. This was linked to a new feature we recently introduced within the checkout extension framework. The disruption was traced back to a logic issue that caused valid widget IDs to be misinterpreted as invalid, impacting the visibility of the widget during checkout. ‌ **Actions Taken:** * **Rollback to Stable Version:** As soon as the issue was confirmed, we rolled back to the last known-good version of the extension to limit further impact. * **Root Cause Fix:** Once identified, the root cause was addressed with a hot-fix to ensure valid widget IDs were recognized appropriately.

Started: May 16, 2025, 04:34 PM UTC
Resolved: May 16, 2025, 04:55 PM UTC
Duration: 20m
Detected by Pingoru: May 16, 2025, 04:34 PM UTC

Affected components

Checkout Extensions Widgets

Update timeline

investigating May 16, 2025, 04:34 PM UTC

We are currently seeing issues with checkout widgets and content blocks. The team is actively engaged.
investigating May 16, 2025, 04:36 PM UTC

We are continuing to investigate this issue.
identified May 16, 2025, 04:49 PM UTC

The issue has been identified and a fix is being implemented.
resolved May 16, 2025, 04:55 PM UTC

This incident has been resolved.
postmortem May 19, 2025, 01:56 PM UTC

**Issue:** Some Shopify merchants experienced issues with widgets not displaying correctly in their checkouts. This was linked to a new feature we recently introduced within the checkout extension framework. The disruption was traced back to a logic issue that caused valid widget IDs to be misinterpreted as invalid, impacting the visibility of the widget during checkout. ‌ **Actions Taken:** * **Rollback to Stable Version:** As soon as the issue was confirmed, we rolled back to the last known-good version of the extension to limit further impact. * **Root Cause Fix:** Once identified, the root cause was addressed with a hot-fix to ensure valid widget IDs were recognized appropriately.

Your product runs on more than Rebuy

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.