Resolved after 40 minutes, affecting API and Smart Cart and 1 more, on August 29, 2025.
**Incident Summary:** Our platform experienced a temporary outage that impacted checkout and cart functionality. This disruption prevented some transactions from completing. Service was restored immediately after updating our Cloudflare account, and all systems have remained stable since. **Root Cause:** The outage was triggered by an unexpected enforcement for a policy on our Cloudflare service. This enforcement led to a sudden suspension, and no advance notice was provided. Once the account was updated, services returned to normal. **Preventive Measures:** To prevent recurrence, we have: * Confirmed that our services and expectations are aligned properly with Cloudflare so that there is no future issues. * Engaged Cloudflare directly to improve escalation paths and notification processes for any future account-related issues.
Affected components
Update timeline
- resolved Aug 29, 2025, 05:39 PM UTC
This incident has been resolved. Rebuy's storefront functionality experienced an outage lasting approximately 40 minutes, which was traced to an issue with our Cloudflare integration. Upon identification of the root cause, immediate corrective actions were taken, resulting in the swift restoration of all affected services.
- postmortem Sep 02, 2025, 05:56 PM UTC
**Incident Summary:** Our platform experienced a temporary outage that impacted checkout and cart functionality. This disruption prevented some transactions from completing. Service was restored immediately after updating our Cloudflare account, and all systems have remained stable since. **Root Cause:** The outage was triggered by an unexpected enforcement for a policy on our Cloudflare service. This enforcement led to a sudden suspension, and no advance notice was provided. Once the account was updated, services returned to normal. **Preventive Measures:** To prevent recurrence, we have: * Confirmed that our services and expectations are aligned properly with Cloudflare so that there is no future issues. * Engaged Cloudflare directly to improve escalation paths and notification processes for any future account-related issues.
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