Resolved after 15 minutes, affecting Smart Cart and Admin Portal and 1 more, on October 7, 2025.
**Incident Summary:** On October 7, 2025, a code release to production caused a temporary impact to the admin portal and some storefront functionality between 3:10 PM and 3:20 PM EST. The issue was quickly identified and resolved, and service was restored shortly after. **Root Cause:** The incident was caused by a missing PHP extension in the production release, which was not identified during pre-deployment testing. **Preventive Measures:** To prevent recurrence, we have: * Enhanced testing procedures in staging before releases. * Added additional checks to ensure all components are included to verify this error doesn't appear in future deployments.
Affected components
Update timeline
- investigating Oct 07, 2025, 07:19 PM UTC
Our team has noticed an increase in errors within the Rebuy administrative portal and is currently investigating the issue. All on-site functionality remains unaffected. Further updates will be provided shortly.
- investigating Oct 07, 2025, 07:19 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 07, 2025, 07:24 PM UTC
The issue has been resolved with an implemented fix. We are actively monitoring and testing to ensure everything is functioning correctly. Note: We had some reports of errors on-site after the initial outage message was sent.
- monitoring Oct 07, 2025, 07:28 PM UTC
All errors have been resolved, and testing has been successful. The team is continuing to monitor the situation to ensure ongoing stability.
- resolved Oct 07, 2025, 07:34 PM UTC
The incident has been resolved. Our team will investigate the root cause and share the findings in this incident once available.
- postmortem Oct 08, 2025, 03:00 PM UTC
**Incident Summary:** On October 7, 2025, a code release to production caused a temporary impact to the admin portal and some storefront functionality between 3:10 PM and 3:20 PM EST. The issue was quickly identified and resolved, and service was restored shortly after. **Root Cause:** The incident was caused by a missing PHP extension in the production release, which was not identified during pre-deployment testing. **Preventive Measures:** To prevent recurrence, we have: * Enhanced testing procedures in staging before releases. * Added additional checks to ensure all components are included to verify this error doesn't appear in future deployments.
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