Resolved after 15 minutes, affecting API and Smart Cart and 1 more, on October 15, 2025.
**Incident Summary:** On October 15, 2025, users experienced a temporary outage beginning around 12:30 PM EDT. During this period, the site was unavailable and requests returned error messages. **Root Cause:** The outage occurred as part of a planned upgrade to our PHP platform. Certain default configuration settings in the new environment were incompatible with our existing application setup, which prevented the system from starting correctly. Once identified, these configurations were adjusted and service was restored. **Preventive Measures:** We’ve updated our deployment and validation processes to better account for these types of environment-specific configuration differences during future upgrades. There is no ongoing risk or further impact is expected.
Affected components
Update timeline
- investigating Oct 15, 2025, 04:41 PM UTC
We are currently experiencing some technical difficulties. The team is aware and investigating.
- identified Oct 15, 2025, 04:46 PM UTC
The team believes that they have uncovered the issue and are currently taking steps to resolve.
- monitoring Oct 15, 2025, 04:51 PM UTC
A fix has been implemented and we are starting to see issues resolving. We are monitoring to ensure stability.
- resolved Oct 15, 2025, 04:57 PM UTC
The incident has been resolved. Our team will investigate the root cause and share the findings in this incident once available.
- postmortem Oct 16, 2025, 07:03 PM UTC
**Incident Summary:** On October 15, 2025, users experienced a temporary outage beginning around 12:30 PM EDT. During this period, the site was unavailable and requests returned error messages. **Root Cause:** The outage occurred as part of a planned upgrade to our PHP platform. Certain default configuration settings in the new environment were incompatible with our existing application setup, which prevented the system from starting correctly. Once identified, these configurations were adjusted and service was restored. **Preventive Measures:** We’ve updated our deployment and validation processes to better account for these types of environment-specific configuration differences during future upgrades. There is no ongoing risk or further impact is expected.
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