RealVNC experienced a minor incident on August 19, 2026 affecting Connectivity Service and Presence Service, lasting 17h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Connectivity ServicePresence Service
Update timeline
- investigating Aug 19, 2026, 02:47 PM UTC
We are aware of an issue with cloud connectivity affecting a small number of customers. We are currently looking into the cause of this issue.
- identified Aug 19, 2026, 02:48 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 19, 2026, 02:50 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Aug 19, 2026, 05:42 PM UTC
We have identified an issue that is causing some users to see incorrect status and usage, We are in the process of implementing a fix for this
- monitoring Aug 19, 2026, 06:13 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 20, 2026, 08:16 AM UTC
This incident has been resolved.