Real World Technology Solutions incident

Infrastructure Failure - syd02 data centre

Minor Resolved View vendor source →

Real World Technology Solutions experienced a minor incident on November 27, 2025 affecting Virtual Machine Hosting and Private WAN (MPLS VPN) and 1 more component, lasting 3h 24m. The incident has been resolved; the full update timeline is below.

Started
Nov 27, 2025, 05:53 AM UTC
Resolved
Nov 27, 2025, 09:17 AM UTC
Duration
3h 24m
Detected by Pingoru
Nov 27, 2025, 05:53 AM UTC

Affected components

Virtual Machine HostingPrivate WAN (MPLS VPN)Managed VPN

Update timeline

  1. identified Nov 27, 2025, 05:53 AM UTC

    Our engineers are investigating a fault condition in our syd02 data centre affecting several services.

  2. identified Nov 27, 2025, 06:12 AM UTC

    We are investigating a storage fabric interruption in the syd02 data centre that is impacting some services, and service dependencies. Engineers are performing a rolling restart of affected components.

  3. identified Nov 27, 2025, 06:29 AM UTC

    We have implemented a rolling restart of the affecting infrastructure and restored connectivity. We are now investigating issues relating to individual services.

  4. resolved Nov 27, 2025, 09:17 AM UTC

    This incident has been resolved.