Real World Technology Solutions incident
Infrastructure Failure - syd02 data centre
Resolved after 3 hours 24 minutes, affecting Virtual Machine Hosting and Private WAN (MPLS VPN) and 1 more, on November 27, 2025.
We have implemented a rolling restart of the affecting infrastructure and restored connectivity. We are now investigating issues relating to individual services.
Affected components
Update timeline
- identified Nov 27, 2025, 05:53 AM UTC
Our engineers are investigating a fault condition in our syd02 data centre affecting several services.
- identified Nov 27, 2025, 06:12 AM UTC
We are investigating a storage fabric interruption in the syd02 data centre that is impacting some services, and service dependencies. Engineers are performing a rolling restart of affected components.
- identified Nov 27, 2025, 06:29 AM UTC
We have implemented a rolling restart of the affecting infrastructure and restored connectivity. We are now investigating issues relating to individual services.
- resolved Nov 27, 2025, 09:17 AM UTC
This incident has been resolved.
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